Lines open now — a real person answers 24/7
Your Pipe Just Burst. Water Is Spreading Right Now.
We know what this moment feels like. Shut off the main, then call us — a real person answers in seconds, day or night. We dispatch a certified crew in [X] minutes. We handle your insurance from the first call to the final walk-through.
Every 60 minutes of standing water drives moisture deeper into walls, subfloor, and framing — and opens the door to mold within 24 to 48 hours. The sooner extraction starts, the smaller the repair.
- 24/7Live answer
- [X] minAvg. response
- IICRCCertified crews
IICRC Certified | Insured & Vetted Pros | [RATING]-Star Rated ([REVIEW-COUNT] Reviews) | Accepted by All Major Insurers
- Live Answer 24/7 — Real Person, Never a Recording
- [X]-Minute Average On-Site Response
- Insured · IICRC-Trained · Vetted Pros
- [RATING] Stars / [REVIEW-COUNT] Verified Reviews
- Works With All Major Insurers — No Upfront Cost
- [YEARS] Years · Thousands of Homes Restored
We get it
You Heard It. Then You Saw the Water.
A burst pipe does not wait for a convenient time. We understand exactly what you are standing in the middle of right now.
Maybe it woke you up at 2am — that sound, then the spreading darkness on the floor. Maybe a frozen pipe finally let go after days of cold and you came home to find your kitchen or basement already underwater. The water is still moving. You do not know how much has already soaked in. That tight feeling in your chest is real, and it makes sense. You are not overreacting. Here is what matters: you can stop this from getting worse, right now, with one step. Then we take it from here.
- Shut off your main water supply immediately — even if you are not sure where the break is, cutting the source stops the spread.
- Once the water is off, the crisis is no longer growing. You have a moment to breathe and make one call.
- We arrive, assess, extract, and dry — and we work directly with your insurance carrier so you do not have to manage that on top of everything else.
Right now
What To Do Right Now
These five steps protect you, limit the damage, and get help moving before we arrive.
- Shut off the main water supply valve — usually near the meter, in a utility room, or in the basement. Do it now even if you cannot locate the break yet.
- Stay out of standing water if the power is on in that area. Electricity and water do not mix. If you are unsure, turn off the breaker for that zone at the panel.
- Do not run any fans or your HVAC system. Without professional moisture mapping, you risk spreading contamination and moisture into unaffected areas.
- Move valuables, documents, and irreplaceable items off the floor and out of the wet zone if you can do so safely and quickly.
- Call Tidemark Restoration at (888) 555-0188. A real person answers 24 hours a day, 7 days a week. We dispatch immediately.
What we do
What Tidemark Does From the Moment You Call
One certified crew. Every step handled. Restored to pre-loss condition.
When you call (888) 555-0188, a Tidemark Restoration specialist answers live — not a voicemail, not an answering service. We confirm your address and dispatch a crew while you are still on the phone. Our IICRC-certified technicians arrive with commercial-grade extraction equipment, industrial air movers, and moisture detection tools. We do not guess at what is wet. We find it, extract it, and dry it to documented standard. Then we take over the insurance conversation so you can focus on your home and your family.
- Live 24/7 dispatch — crew en route in [X] minutes, confirmed before we hang up
- Free on-site assessment with moisture mapping so nothing hidden is missed
- Pressurized water extraction, structural drying, and dehumidification to IICRC standard
- Direct insurance billing — we document everything, communicate with your adjuster, and handle the claim from first call to final sign-off
Insurance handled
We Handle the Insurance. You Handle Your Family.
The bill is the number-one reason people hesitate to call. Do not let it stop you.
Most active water-damage events — burst pipes, storm flooding, sudden leaks — are covered by homeowner's insurance. We work with all major insurers, document every inch of the damage to carrier standards, and bill your insurance company directly. In covered claims, you pay your deductible and nothing more. There is no large upfront payment to start. If an adjuster has a question about the scope, we speak to them directly so you do not have to translate restoration jargon at the worst possible time. Your job tonight is to keep your family safe and dry. Ours is everything else.
- We work directly with all major insurance carriers.
- No large upfront cost — we bill your insurer; you typically pay only your deductible on covered claims.
- We produce the photo, moisture, and scope documentation adjusters require — and talk to them for you.
Our process
Here Is Exactly What Happens When You Call.
Four steps. We handle every one of them — no surprises, no pressure.
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1
Call — 24/7 Live Answer
A real restoration tech picks up in seconds, calms the situation, and tells you the one thing to do right now (shut off the water, stay out of standing water) while a certified crew is dispatched before you hang up.
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2
Assess — Free Damage Assessment
The crew arrives fast, maps hidden moisture with meters and thermal imaging, and hands you a clear written scope at no cost and no obligation. You know exactly what you are facing before a dollar is spent.
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3
Extract & Dry — Commercial-Grade
Truck-mounted extraction, industrial air movers, and commercial dehumidifiers pull the water out completely and dry the structure to standard — not just the surface — to stop mold and rot before they start.
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4
Restore — Plus Insurance Documentation
We rebuild to pre-loss condition — drywall, flooring, paint, finish work — and bill your insurer directly with full carrier-standard documentation, so your home and your claim are both handled by one crew.
Risk reversal
Restored to Pre-Loss Condition — or We Come Back. The Call and Assessment Are Always Free.
Tidemark Restoration guarantees all work to pre-loss condition. If any part of our workmanship does not meet the agreed standard at your final walkthrough, we return and correct it at no additional charge — and we do not consider a job closed until you sign off. The on-site assessment is always free, with no obligation to proceed. You pay nothing out of pocket for the assessment, no matter what we find or what you decide. On covered insurance claims, we bill your carrier directly — you pay your deductible and nothing more. Calling Tidemark costs you nothing. The only real risk is waiting while the water keeps moving.
Homeowners we have helped
The Record Speaks Plainly.
Real homeowners on the worst night of their year — and the crew that showed up.
Pipe burst behind the washer at 2am and the laundry room was already an inch deep. I called expecting voicemail. A real person answered, told me to kill the water main, and stayed on the line until the truck pulled up — about 40 minutes later. They had it extracted and drying by sunrise and dealt with my insurance for me. I cannot say enough.
Storm flooded our finished basement and I was in tears. The Tidemark crew was calm, fast, and explained every single step. The free assessment showed water inside walls I never would have caught. They documented everything for the adjuster and I paid only my deductible. They turned the worst night into something manageable.
Sewage backup on a Sunday — the kind of mess you do not want to describe. They answered immediately, showed up in under an hour, and handled it professionally without making me feel ashamed of the situation. Restored the room better than it was before. These are the people you want when it goes wrong.
Sample reviews shown for layout. These will be replaced with verified customer reviews before launch.
Before you call
Questions About Burst & Frozen Pipe Repair
Will a real person actually answer if I call at 2am or on a holiday?
Yes. Every call to Tidemark Restoration reaches a live specialist — no voicemail, no answering service, no callback queue. We maintain 24/7 live staffing precisely because pipe bursts do not happen on business hours.
Is a burst or frozen pipe covered by homeowners insurance?
Sudden and accidental pipe bursts are covered by most standard homeowners policies. Frozen pipe damage is typically covered as well, provided the home was properly heated. Tidemark works directly with your adjuster, documents every affected area, and handles the claim communication from first call to final settlement. We will tell you clearly on our first visit what we are seeing and how it aligns with your coverage.
How much does this cost? Do I have to pay anything upfront?
Our on-site assessment is free. For insurance-covered losses, we bill your carrier directly — most homeowners owe only their deductible. We are transparent about costs before any work begins, and we never pressure you to proceed.
How fast can you actually get here?
We target [X] minutes from your call to a crew departing for your address. Actual arrival depends on your location and current dispatch load. We confirm your ETA while you are still on the phone.
Is standing water from a pipe burst dangerous? Can I just clean it up myself?
Clean supply-line water becomes a health and structural risk quickly once it contacts building materials. Within 24 to 48 hours, conditions are right for mold. Professional extraction removes water from inside walls, subfloors, and cavities that a shop vac and towels cannot reach. Attempting DIY drying without moisture mapping frequently results in hidden mold discovered weeks later — and a much larger remediation cost.
Lines open now · 24/7 · 365 days
One Call. A Real Person. A Crew on the Way.
The water is not waiting, and neither should you. Pick up the phone — a real Tidemark technician answers live, 24/7, tells you exactly what to do right now, and dispatches a certified crew before you hang up. The call is free. The assessment is free. We handle the damage and we handle your insurance. The only thing that costs you is the next hour you spend deciding.
Live answer 24/7 · Free assessment · We handle your insurance