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We Handle the Insurance. You Handle Your Family.
The bill is the number-one reason people hesitate to call. Do not let it stop you. We document every inch of the damage to carrier standards, bill your insurance directly, and talk to the adjuster for you. On covered claims, you pay your deductible and nothing more.
The longer the water sits, the harder the claim — fast documentation protects both your home and your coverage.
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Works With All Major Insurers · Insured · IICRC-Trained · Vetted Pros · [RATING] Stars / [REVIEW-COUNT] Reviews
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- Works With All Major Insurers — No Upfront Cost
- [YEARS] Years · Thousands of Homes Restored
The short version
Most Active Water Damage Is Covered — and We Make the Claim Easy.
No large upfront cost to get us out there.
Most sudden, accidental water-damage events — burst or frozen pipes, appliance failures, sudden leaks, storm flooding, sewage backups — are covered by standard homeowner's insurance. We work with all major carriers. There is no large upfront payment to start: we get the crew out, stop the damage, document everything, and bill your insurer directly. In covered claims you typically pay only your deductible. If an adjuster has a question about the scope, we speak to them directly so you do not have to translate restoration jargon at the worst possible time.
- We work directly with all major insurance carriers
- No large upfront cost — we bill your insurer; you typically pay only your deductible on covered claims
- We talk to the adjuster for you, so you are never caught in the middle
What we do for your claim
The Paperwork Is Ours. The Peace of Mind Is Yours.
From the first photo to the final invoice, we build a claim adjusters accept.
- Full photo and video documentation of all visible and hidden damage
- Commercial moisture mapping and thermal imaging readings, recorded to standard
- A clear, itemized written scope of work in carrier-accepted format
- Direct communication with your adjuster throughout the claim
- Direct billing to your insurer — you handle your deductible, we handle the rest
- Complete records you keep, in case anything comes up later
How the claim works
How We Handle Your Claim, Step by Step.
You make one call. We carry the documentation from start to finish.
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1
Document
On arrival, we photograph and map every bit of damage — including the moisture hidden in walls and subfloor — to the standard adjusters require.
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2
Scope
We produce a clear, itemized written scope of work in a format carriers accept, so there is no back-and-forth over vague estimates.
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3
Coordinate
We talk to your adjuster directly, answer scope questions, and keep the claim moving so you are never stuck in the middle.
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4
Bill & Restore
We restore your home to pre-loss condition and bill your insurer directly. On covered claims, you pay only your deductible.
Risk reversal
Restored to Pre-Loss Condition — or We Come Back. The Call and Assessment Are Always Free.
Tidemark Restoration guarantees all work to pre-loss condition. If any part of our workmanship does not meet the agreed standard at your final walkthrough, we return and correct it at no additional charge — and we do not consider a job closed until you sign off. The on-site assessment is always free, with no obligation to proceed. You pay nothing out of pocket for the assessment, no matter what we find or what you decide. On covered insurance claims, we bill your carrier directly — you pay your deductible and nothing more. Calling Tidemark costs you nothing. The only real risk is waiting while the water keeps moving.
Insurance questions
Insurance & Cost Questions
Will my homeowner's insurance actually cover this?
Most sudden, accidental water damage — burst or frozen pipes, appliance failures, sudden leaks, storm flooding — is covered under standard homeowner's policies. Gradual leaks and certain flood events follow different rules. We document everything on arrival and work directly with your adjuster so the claim is built correctly from the start.
Do I have to pay anything upfront?
There is no large upfront payment to get us out there and stop the damage. On covered claims, we bill your insurer directly and you typically pay only your deductible.
What if my claim gets denied or underpaid?
Thorough documentation is your best protection. We record all visible and hidden damage to carrier standards and provide a clear written scope, which gives you the strongest possible position. We are not your insurer or a public adjuster, but our records are built to support your claim.
Do you talk to the adjuster, or do I have to?
We talk to the adjuster directly about the scope of damage and the restoration work, so you are not stuck translating restoration jargon at the worst possible time.
Should I wait for my insurance company before calling you?
No. Water damage compounds by the hour, and most policies expect you to take reasonable steps to prevent further damage. Call us first — we stop the damage and document everything, which actually strengthens your claim.
Lines open now · 24/7 · 365 days
One Call. A Real Person. A Crew on the Way.
The water is not waiting, and neither should you. Pick up the phone — a real Tidemark technician answers live, 24/7, tells you exactly what to do right now, and dispatches a certified crew before you hang up. The call is free. The assessment is free. We handle the damage and we handle your insurance. The only thing that costs you is the next hour you spend deciding.
Live answer 24/7 · Free assessment · We handle your insurance