Lines open now — a real person answers 24/7
The Storm Got In. Water Is Moving Through Your Home Right Now.
You can hear it — the drip turning into a pour, the ceiling bulging, rain driving through where the roof used to hold. Call Tidemark Restoration. We answer live, 24 hours a day. A certified crew can be on site in [X] minutes. We document everything for your insurance and stay until your home is dry.
Every hour storm water sits, it travels farther — through drywall, into framing, under flooring. Mold begins in 24 to 48 hours. The faster we get in, the less your home loses.
- 24/7Live answer
- [X] minAvg. response
- IICRCCertified crews
IICRC-Trained Firm | Insured & Vetted Pros | [RATING]-Star Rated ([REVIEW-COUNT] reviews) | Works with all major insurers
- Live Answer 24/7 — Real Person, Never a Recording
- [X]-Minute Average On-Site Response
- Insured · IICRC-Trained · Vetted Pros
- [RATING] Stars / [REVIEW-COUNT] Verified Reviews
- Works With All Major Insurers — No Upfront Cost
- [YEARS] Years · Thousands of Homes Restored
We get it
We Know Exactly What You're Looking At Right Now
Rain coming through the ceiling. Wind damage you can't yet fully see. And a sick feeling that this is going to be bad.
You didn't expect this tonight. You walked into a room and the ceiling was wet, or you heard something give way during the storm, or you came home to standing water and a roof that lost its fight. Now you're standing there running through questions you don't have answers to — how far did it go, what's ruined, what do you tell the insurance company, where do you even start. That's the moment we built Tidemark Restoration for. Shut off electricity to any affected area if you can do so safely. Don't walk through standing water. Then call us. We handle everything from that point forward.
- You're in the hardest part right now — the first hour, before anyone is on site, before you know how bad it is.
- Once our crew arrives, we assess every affected area, document damage for your insurer, and begin stopping the spread immediately.
- We stay with your home through extraction, drying, repairs, and final walkthrough — until it's back to the way it was before the storm hit.
Right now
What To Do Right Now
These steps protect you and limit damage until our crew arrives.
- If safe to do so, shut off electricity to any room with water intrusion or ceiling damage.
- Do not walk through standing water — storm flooding can carry electrical charge and contaminants.
- Place buckets under active drips and move valuables away from wet areas, but do not run fans or attempt to dry walls yourself.
- Take photos of visible damage on your phone before moving anything — this helps your insurance claim.
- Call Tidemark Restoration at (888) 555-0188. We answer live, we dispatch immediately, and we handle the insurance conversation so you don't have to.
What we do
What Tidemark Does From First Call to Final Walkthrough
One certified crew handles every phase — emergency stabilization, full dry-out, and insurance documentation.
When you call (888) 555-0188, a live Tidemark team member answers. We confirm your address, assess the situation over the phone, and dispatch an IICRC-certified crew. On arrival, we secure the structure first — emergency tarping, board-up, or roof stabilization as needed. Then we move into water extraction, moisture mapping, and commercial-grade drying. We photograph and document every item and surface for your insurance claim, communicate directly with your adjuster, and do not stop until your home reaches dry standard. Tidemark handles storm damage of every scale, from a single wind-driven roof leak to multi-room flooding events.
- Emergency tarping and board-up to stop additional weather intrusion while we work
- Water extraction and commercial drying equipment deployed same visit — IICRC-certified process
- Full insurance documentation: photos, moisture readings, itemized damage scope submitted to your adjuster
- Structural drying, dehumidification, and mold prevention through to verified dry standard and pre-loss restoration
Insurance handled
We Handle the Insurance. You Handle Your Family.
The bill is the number-one reason people hesitate to call. Do not let it stop you.
Most active water-damage events — burst pipes, storm flooding, sudden leaks — are covered by homeowner's insurance. We work with all major insurers, document every inch of the damage to carrier standards, and bill your insurance company directly. In covered claims, you pay your deductible and nothing more. There is no large upfront payment to start. If an adjuster has a question about the scope, we speak to them directly so you do not have to translate restoration jargon at the worst possible time. Your job tonight is to keep your family safe and dry. Ours is everything else.
- We work directly with all major insurance carriers.
- No large upfront cost — we bill your insurer; you typically pay only your deductible on covered claims.
- We produce the photo, moisture, and scope documentation adjusters require — and talk to them for you.
Our process
Here Is Exactly What Happens When You Call.
Four steps. We handle every one of them — no surprises, no pressure.
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1
Call — 24/7 Live Answer
A real restoration tech picks up in seconds, calms the situation, and tells you the one thing to do right now (shut off the water, stay out of standing water) while a certified crew is dispatched before you hang up.
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2
Assess — Free Damage Assessment
The crew arrives fast, maps hidden moisture with meters and thermal imaging, and hands you a clear written scope at no cost and no obligation. You know exactly what you are facing before a dollar is spent.
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3
Extract & Dry — Commercial-Grade
Truck-mounted extraction, industrial air movers, and commercial dehumidifiers pull the water out completely and dry the structure to standard — not just the surface — to stop mold and rot before they start.
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4
Restore — Plus Insurance Documentation
We rebuild to pre-loss condition — drywall, flooring, paint, finish work — and bill your insurer directly with full carrier-standard documentation, so your home and your claim are both handled by one crew.
Risk reversal
Restored to Pre-Loss Condition — or We Come Back. The Call and Assessment Are Always Free.
Tidemark Restoration guarantees all work to pre-loss condition. If any part of our workmanship does not meet the agreed standard at your final walkthrough, we return and correct it at no additional charge — and we do not consider a job closed until you sign off. The on-site assessment is always free, with no obligation to proceed. You pay nothing out of pocket for the assessment, no matter what we find or what you decide. On covered insurance claims, we bill your carrier directly — you pay your deductible and nothing more. Calling Tidemark costs you nothing. The only real risk is waiting while the water keeps moving.
Homeowners we have helped
The Record Speaks Plainly.
Real homeowners on the worst night of their year — and the crew that showed up.
Pipe burst behind the washer at 2am and the laundry room was already an inch deep. I called expecting voicemail. A real person answered, told me to kill the water main, and stayed on the line until the truck pulled up — about 40 minutes later. They had it extracted and drying by sunrise and dealt with my insurance for me. I cannot say enough.
Storm flooded our finished basement and I was in tears. The Tidemark crew was calm, fast, and explained every single step. The free assessment showed water inside walls I never would have caught. They documented everything for the adjuster and I paid only my deductible. They turned the worst night into something manageable.
Sewage backup on a Sunday — the kind of mess you do not want to describe. They answered immediately, showed up in under an hour, and handled it professionally without making me feel ashamed of the situation. Restored the room better than it was before. These are the people you want when it goes wrong.
Sample reviews shown for layout. These will be replaced with verified customer reviews before launch.
Before you call
Questions About Storm Damage Restoration
Will a real person actually answer if I call at 2am or on a weekend?
Yes. Tidemark Restoration operates a live 24/7 emergency line. You will not reach voicemail. A team member answers, takes your address, and dispatches a certified crew. Storms don't keep business hours and neither do we.
Is storm damage covered by homeowners insurance?
In most cases, yes — sudden storm damage including roof leaks, wind intrusion, and flooding from weather events is covered under standard homeowners policies. Tidemark works directly with your insurer. We document the damage, prepare the scope, and communicate with your adjuster. You are not navigating that process alone.
What does the assessment cost?
The on-site assessment is free. We inspect the full scope of damage, give you a clear picture of what we found, and walk you through next steps before any work begins. There is no obligation and no cost to have us on site.
How quickly can you actually get here?
Our target dispatch time after your call is [X] minutes. Arrival depends on your location and how many active emergencies our crews are running simultaneously, but we are straightforward with you on timing. If we are delayed, you will know immediately — not after waiting.
Can storm damage turn into a mold problem?
Yes, and quickly. Mold growth can begin within 24 to 48 hours of water intrusion. Wind-driven rain and roof leaks often saturate wall cavities and insulation that look fine from the surface. Tidemark uses moisture meters and thermal imaging to find water that isn't visible, and we dry to IICRC standard to prevent secondary damage. Speed is the single biggest factor in keeping a storm event from becoming a mold remediation job.
Can I just dry this out myself with fans?
Surface fans move air but do not extract moisture from wall cavities, subfloor, or insulation — the places where mold starts and structural damage develops. Storm water also often carries contaminants that require proper handling. Commercial drying equipment and moisture monitoring are the only way to verify a structure is actually dry. If you attempt DIY drying and damage continues, it can also complicate your insurance claim.
Lines open now · 24/7 · 365 days
One Call. A Real Person. A Crew on the Way.
The water is not waiting, and neither should you. Pick up the phone — a real Tidemark technician answers live, 24/7, tells you exactly what to do right now, and dispatches a certified crew before you hang up. The call is free. The assessment is free. We handle the damage and we handle your insurance. The only thing that costs you is the next hour you spend deciding.
Live answer 24/7 · Free assessment · We handle your insurance