Lines open now — a real person answers 24/7
Your House Is Still Smoking. We Are Already Moving.
The fire is out but the damage is not done — soot and smoke spread by the hour. Call now and a live Tidemark crew coordinator answers in seconds, dispatches a certified team to your address in [X] minutes, and starts the insurance process for you. One call does all of it.
Smoke and soot continue corroding surfaces, embedding into walls, and spreading odor for every hour they sit. Boarding up and sealing the structure now prevents secondary losses your insurer will ask about.
- 24/7Live answer
- [X] minAvg. response
- IICRCCertified crews
IICRC-Trained Firm · Insured & Vetted Pros · [RATING]-Star Rated · [REVIEW-COUNT] Reviews · Works With All Major Insurers
- Live Answer 24/7 — Real Person, Never a Recording
- [X]-Minute Average On-Site Response
- Insured · IICRC-Trained · Vetted Pros
- [RATING] Stars / [REVIEW-COUNT] Verified Reviews
- Works With All Major Insurers — No Upfront Cost
- [YEARS] Years · Thousands of Homes Restored
We get it
We Know What This Night Feels Like.
You are standing outside your own home watching it smoke. Your stomach has dropped out. This is not a moment for paperwork.
Maybe the fire marshal just cleared you to approach. Maybe you are still on the sidewalk, hands shaking, replaying how fast it happened. The structure is standing but the inside is unrecognizable — char on the walls, soot on everything, the smell of it in your throat. You do not know where to start and you do not have to figure it out tonight. That is what we are here for. Stay out of the building until we assess it. Do not touch soot-covered surfaces. When we arrive we take over completely — structure, cleanup, odor, documentation, and the call to your insurance adjuster. You focus on your family.
- Right now: the fire is out but the damage is still spreading. Smoke residue is acidic and corrodes metal, glass, and finishes within hours.
- When we arrive: we secure the structure, document everything for your claim, and begin certified fire and smoke remediation with commercial-grade equipment.
- Before we leave: your home is stabilized, sealed, deodorized, and your insurance carrier has everything they need from us — not from you.
Right now
What To Do Right Now
While we are on the way, these four steps protect you, your family, and your claim.
- Stay out of the building until a Tidemark technician clears it — fire-weakened floors and ceilings can fail without warning
- Do not run HVAC or fans — this spreads soot particles into every duct and unaffected room
- Do not wipe or scrub soot-covered surfaces — incorrect contact sets the residue permanently into walls, counters, and fixtures
- Photograph what you can safely see from the exterior or doorway — timestamp your own record before anything is touched
- Call (888) 555-0188 — a live Tidemark coordinator answers now, walks you through the next ten minutes, and dispatches a certified crew to your address
What we do
What a Tidemark Crew Does From the First Call
IICRC-certified fire and smoke restoration — board-up through final rebuild.
We answer live, dispatch a certified crew to your address, and begin work within the same visit. Every Tidemark technician is trained to the IICRC S700 Fire and Smoke standard. We bring commercial-grade air scrubbers, hydroxyl generators, thermal foggers, and structural drying equipment — not a shop vac and a fan. We document every damaged surface for your insurance carrier and communicate directly with your adjuster so you do not have to.
- Emergency board-up and roof tarping to secure the structure and stop further weather or theft damage
- IICRC-certified soot removal, smoke and odor remediation, and air quality restoration using commercial equipment
- Water extraction and structural drying for firefighting water damage — often present alongside fire damage
- Complete insurance documentation, direct adjuster communication, and full restoration to pre-loss condition
Insurance handled
We Handle the Insurance. You Handle Your Family.
The bill is the number-one reason people hesitate to call. Do not let it stop you.
Most active water-damage events — burst pipes, storm flooding, sudden leaks — are covered by homeowner's insurance. We work with all major insurers, document every inch of the damage to carrier standards, and bill your insurance company directly. In covered claims, you pay your deductible and nothing more. There is no large upfront payment to start. If an adjuster has a question about the scope, we speak to them directly so you do not have to translate restoration jargon at the worst possible time. Your job tonight is to keep your family safe and dry. Ours is everything else.
- We work directly with all major insurance carriers.
- No large upfront cost — we bill your insurer; you typically pay only your deductible on covered claims.
- We produce the photo, moisture, and scope documentation adjusters require — and talk to them for you.
Our process
Here Is Exactly What Happens When You Call.
Four steps. We handle every one of them — no surprises, no pressure.
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1
Call — 24/7 Live Answer
A real restoration tech picks up in seconds, calms the situation, and tells you the one thing to do right now (shut off the water, stay out of standing water) while a certified crew is dispatched before you hang up.
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2
Assess — Free Damage Assessment
The crew arrives fast, maps hidden moisture with meters and thermal imaging, and hands you a clear written scope at no cost and no obligation. You know exactly what you are facing before a dollar is spent.
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3
Extract & Dry — Commercial-Grade
Truck-mounted extraction, industrial air movers, and commercial dehumidifiers pull the water out completely and dry the structure to standard — not just the surface — to stop mold and rot before they start.
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4
Restore — Plus Insurance Documentation
We rebuild to pre-loss condition — drywall, flooring, paint, finish work — and bill your insurer directly with full carrier-standard documentation, so your home and your claim are both handled by one crew.
Risk reversal
Restored to Pre-Loss Condition — or We Come Back. The Call and Assessment Are Always Free.
Tidemark Restoration guarantees all work to pre-loss condition. If any part of our workmanship does not meet the agreed standard at your final walkthrough, we return and correct it at no additional charge — and we do not consider a job closed until you sign off. The on-site assessment is always free, with no obligation to proceed. You pay nothing out of pocket for the assessment, no matter what we find or what you decide. On covered insurance claims, we bill your carrier directly — you pay your deductible and nothing more. Calling Tidemark costs you nothing. The only real risk is waiting while the water keeps moving.
Homeowners we have helped
The Record Speaks Plainly.
Real homeowners on the worst night of their year — and the crew that showed up.
Pipe burst behind the washer at 2am and the laundry room was already an inch deep. I called expecting voicemail. A real person answered, told me to kill the water main, and stayed on the line until the truck pulled up — about 40 minutes later. They had it extracted and drying by sunrise and dealt with my insurance for me. I cannot say enough.
Storm flooded our finished basement and I was in tears. The Tidemark crew was calm, fast, and explained every single step. The free assessment showed water inside walls I never would have caught. They documented everything for the adjuster and I paid only my deductible. They turned the worst night into something manageable.
Sewage backup on a Sunday — the kind of mess you do not want to describe. They answered immediately, showed up in under an hour, and handled it professionally without making me feel ashamed of the situation. Restored the room better than it was before. These are the people you want when it goes wrong.
Sample reviews shown for layout. These will be replaced with verified customer reviews before launch.
Before you call
Questions About Fire & Smoke Damage Restoration
Will a real person answer if I call at 3 a.m.?
Yes. Tidemark Restoration operates a live 24/7 emergency line — no voicemail, no call center queue, no after-hours answering service. A crew coordinator answers, takes your address, and dispatches a team. We do not have office hours because fire damage does not have office hours.
Is fire and smoke damage covered by my homeowner's insurance?
Fire and smoke damage is among the most commonly covered losses under standard homeowner's policies. We work directly with all major insurance carriers and we assign a dedicated documentation coordinator to your job on day one. We handle the adjuster communication. Your job is to let us in and sign the work authorization.
What does the assessment cost?
Nothing. Our on-site fire and smoke damage assessment is completely free with no obligation. We walk the structure, document damage, and give you a clear scope of work before any remediation begins. Most jobs are billed directly to insurance — we collect from your carrier, not from you out of pocket.
How long does fire and smoke restoration take?
Emergency stabilization — board-up, soot containment, initial air scrubbing — begins the night of the loss. Full remediation and reconstruction depends on the extent of the fire, but we give you a written timeline after the assessment. We do not disappear between phases; you have a single point of contact from first call through certificate of completion.
Is it safe for my family to be inside after a fire?
Not before it has been assessed and cleared. Smoke residue contains carbon monoxide, volatile organic compounds, and particulates that are harmful to breathe. Structure integrity may also be compromised. Keep everyone out — including pets — until a Tidemark technician completes a safety walkthrough and gives you the all-clear for each area of the home.
Lines open now · 24/7 · 365 days
One Call. A Real Person. A Crew on the Way.
The water is not waiting, and neither should you. Pick up the phone — a real Tidemark technician answers live, 24/7, tells you exactly what to do right now, and dispatches a certified crew before you hang up. The call is free. The assessment is free. We handle the damage and we handle your insurance. The only thing that costs you is the next hour you spend deciding.
Live answer 24/7 · Free assessment · We handle your insurance