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Sewage Is Backing Up Into Your Home Right Now
We know what you are looking at. Sewage backup is a health hazard — Category 3 black water. Do not touch it. Call us now. A real person answers 24/7, we dispatch a certified crew in [X] minutes, and we handle your insurance claim from the first call.
Black water spreads fast. Every hour it sits, contamination deepens into subfloor, drywall, and HVAC — turning a one-day job into a week-long restoration. Call now.
- 24/7Live answer
- [X] minAvg. response
- IICRCCertified crews
IICRC Certified | Insured & Vetted Pros | [RATING]-Star Rated | [REVIEW-COUNT] Reviews | Works With All Major Insurers
- Live Answer 24/7 — Real Person, Never a Recording
- [X]-Minute Average On-Site Response
- Insured · IICRC-Trained · Vetted Pros
- [RATING] Stars / [REVIEW-COUNT] Verified Reviews
- Works With All Major Insurers — No Upfront Cost
- [YEARS] Years · Thousands of Homes Restored
We get it
You Should Not Have to Deal With This Alone
What you are feeling right now — the shock, the disgust, the worry about your family's safety — is completely understandable. This is one of the worst things that can happen inside your home.
Sewage backup is not a plumbing inconvenience. It is a biohazard. The water on your floor carries bacteria, viruses, and pathogens that make people sick. Your instinct to keep your family and pets out of that area is exactly right. Do not attempt to clean it yourself, and do not run fans or open drains. The moment you call us, we take it from here. We have handled situations like yours hundreds of times. There is no judgment — only a calm, trained crew that knows exactly what to do and gets it done discreetly and thoroughly.
- Right now you are staring at something you cannot safely touch, and you do not know who handles this or how fast they can come.
- One call to Tidemark Restoration puts a certified, fully equipped crew in motion toward your address — we do this every day, around the clock.
- By the time we leave, the contaminated material is gone, the area is sanitized to safe standards, and your home is on the path back to pre-loss condition.
Right now
What To Do Right Now
While we are on the way, these steps protect your family and limit the damage. Do them in order.
- Keep everyone — family, children, pets — out of the affected area immediately. Black water is a confirmed biohazard.
- Do not use any drains, toilets, or plumbing in the home until the source of the backup is confirmed clear.
- Do not run fans, turn on the HVAC, or attempt to mop or absorb the water yourself — this spreads contamination.
- If sewage is near any electrical outlets, panels, or appliances, shut off power to that area at the breaker if you can do so safely from dry ground.
- Call Tidemark Restoration at (888) 555-0188 right now. A real person answers. Give us your address and we dispatch a certified crew immediately.
What we do
What Tidemark Restoration Does When We Arrive
From the moment you call to the moment we clear the site, we manage every step — containment, extraction, sanitation, drying, and your insurance paperwork.
Our IICRC-certified technicians arrive in full protective equipment with commercial-grade extraction and sanitation equipment. We contain the affected area immediately to prevent cross-contamination to the rest of your home. Every surface that contacted black water is documented, extracted, treated, and where necessary, safely removed. We do not guess — we test. Then we dry, dehumidify, and apply EPA-registered antimicrobial treatments until the space meets safe return-to-occupancy standards. We document everything for your insurer so you are not left fighting a claim on your own.
- Live 24/7 dispatch — we answer your call, confirm your address, and a crew rolls in [X] minutes
- Free on-site assessment with full contamination mapping and photo documentation for your insurance claim
- Category 3 black water extraction, affected material removal, and hospital-grade antimicrobial sanitation
- Full structural drying, air quality testing, and direct insurance billing so you pay nothing out of pocket while we work
Insurance handled
We Handle the Insurance. You Handle Your Family.
The bill is the number-one reason people hesitate to call. Do not let it stop you.
Most active water-damage events — burst pipes, storm flooding, sudden leaks — are covered by homeowner's insurance. We work with all major insurers, document every inch of the damage to carrier standards, and bill your insurance company directly. In covered claims, you pay your deductible and nothing more. There is no large upfront payment to start. If an adjuster has a question about the scope, we speak to them directly so you do not have to translate restoration jargon at the worst possible time. Your job tonight is to keep your family safe and dry. Ours is everything else.
- We work directly with all major insurance carriers.
- No large upfront cost — we bill your insurer; you typically pay only your deductible on covered claims.
- We produce the photo, moisture, and scope documentation adjusters require — and talk to them for you.
Our process
Here Is Exactly What Happens When You Call.
Four steps. We handle every one of them — no surprises, no pressure.
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1
Call — 24/7 Live Answer
A real restoration tech picks up in seconds, calms the situation, and tells you the one thing to do right now (shut off the water, stay out of standing water) while a certified crew is dispatched before you hang up.
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2
Assess — Free Damage Assessment
The crew arrives fast, maps hidden moisture with meters and thermal imaging, and hands you a clear written scope at no cost and no obligation. You know exactly what you are facing before a dollar is spent.
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3
Extract & Dry — Commercial-Grade
Truck-mounted extraction, industrial air movers, and commercial dehumidifiers pull the water out completely and dry the structure to standard — not just the surface — to stop mold and rot before they start.
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4
Restore — Plus Insurance Documentation
We rebuild to pre-loss condition — drywall, flooring, paint, finish work — and bill your insurer directly with full carrier-standard documentation, so your home and your claim are both handled by one crew.
Risk reversal
Restored to Pre-Loss Condition — or We Come Back. The Call and Assessment Are Always Free.
Tidemark Restoration guarantees all work to pre-loss condition. If any part of our workmanship does not meet the agreed standard at your final walkthrough, we return and correct it at no additional charge — and we do not consider a job closed until you sign off. The on-site assessment is always free, with no obligation to proceed. You pay nothing out of pocket for the assessment, no matter what we find or what you decide. On covered insurance claims, we bill your carrier directly — you pay your deductible and nothing more. Calling Tidemark costs you nothing. The only real risk is waiting while the water keeps moving.
Homeowners we have helped
The Record Speaks Plainly.
Real homeowners on the worst night of their year — and the crew that showed up.
Pipe burst behind the washer at 2am and the laundry room was already an inch deep. I called expecting voicemail. A real person answered, told me to kill the water main, and stayed on the line until the truck pulled up — about 40 minutes later. They had it extracted and drying by sunrise and dealt with my insurance for me. I cannot say enough.
Storm flooded our finished basement and I was in tears. The Tidemark crew was calm, fast, and explained every single step. The free assessment showed water inside walls I never would have caught. They documented everything for the adjuster and I paid only my deductible. They turned the worst night into something manageable.
Sewage backup on a Sunday — the kind of mess you do not want to describe. They answered immediately, showed up in under an hour, and handled it professionally without making me feel ashamed of the situation. Restored the room better than it was before. These are the people you want when it goes wrong.
Sample reviews shown for layout. These will be replaced with verified customer reviews before launch.
Before you call
Questions About Sewage Cleanup & Sanitation
Will a real person actually answer if I call at 2am or on a holiday?
Yes. Tidemark Restoration operates a live 24/7 emergency line — not a voicemail, not an answering service. When you call (888) 555-0188, a trained restoration specialist answers, takes your address, and dispatches a crew. Nights, weekends, and holidays.
Is sewage backup covered by my homeowner's insurance?
Many policies cover sewage backup, especially if you have a sewer backup rider. We work directly with all major insurance carriers. We document the damage, prepare the loss report, and communicate with your adjuster — so you are not navigating that process while dealing with a biohazard in your home. Your free assessment includes documentation built for an insurance claim.
What does the assessment cost? Is there an upfront charge to come out?
The assessment is free. There is no charge for us to arrive, evaluate the damage, and tell you exactly what needs to happen. If you proceed with remediation, we bill your insurance directly in most cases. We discuss cost and coverage with you before any work begins.
How quickly can a crew actually arrive?
Our target dispatch time is [X] minutes from your call. Actual arrival depends on your location and crew availability, but sewage backup is treated as a Priority 1 emergency — we move a crew to you as fast as we can. Every hour matters with black water contamination.
Can I just clean this up myself with bleach and fans?
No — and we say that plainly because it matters for your family's health. Category 3 sewage water contains pathogens that bleach alone does not fully neutralize, especially once contamination has penetrated porous surfaces like drywall, grout, or subfloor. Fans aerosolize the contamination and spread it through your air system. Safe remediation requires EPA-registered antimicrobials, containment barriers, commercial extraction, and post-clearance air testing. This is not a DIY situation.
Is my family safe to stay in the house?
That depends on where the backup occurred and how far it has spread. When you call us, we will ask a few quick questions to help you assess whether staying in the home is safe while we are in transit. In many cases, if the affected area is isolated and you can close it off, the rest of the home is fine. We will give you a clear answer when we arrive and assess the full scope.
Lines open now · 24/7 · 365 days
One Call. A Real Person. A Crew on the Way.
The water is not waiting, and neither should you. Pick up the phone — a real Tidemark technician answers live, 24/7, tells you exactly what to do right now, and dispatches a certified crew before you hang up. The call is free. The assessment is free. We handle the damage and we handle your insurance. The only thing that costs you is the next hour you spend deciding.
Live answer 24/7 · Free assessment · We handle your insurance