Lines open now — a real person answers 24/7
Water Damage Right Now? Here Is Exactly What to Do.
Take one breath. You called the right place. These are the calm, safe steps to take while a certified Tidemark crew is already on the way. When you call, a real tech stays on the line and walks you through every one of them.
Do the safety steps first. Then call. We handle the rest.
- 24/7Live answer
- [X] minAvg. response
- IICRCCertified crews
Live Answer 24/7 · Insured · IICRC-Trained · Vetted Pros · Works With All Major Insurers
- Live Answer 24/7 — Real Person, Never a Recording
- [X]-Minute Average On-Site Response
- Insured · IICRC-Trained · Vetted Pros
- [RATING] Stars / [REVIEW-COUNT] Verified Reviews
- Works With All Major Insurers — No Upfront Cost
- [YEARS] Years · Thousands of Homes Restored
First
First, Take a Breath. This Is Fixable.
It is the middle of the night, or the middle of dinner, and the water will not stop. Your heart is pounding. That is normal, and it is the right instinct. But panic is not the priority right now — your safety is, and then the phone call. We have stood in this exact spot with thousands of homeowners and every one of them got through it. Do the safety steps below in order, only if you can do them safely, and then call. A real Tidemark tech will stay on the line and tell you exactly what to do next while a crew is already rolling to you.
- Your safety comes before any cleanup — never put yourself at risk to save property
- Do only the steps you can do safely; skip any that are not safe
- When in doubt, call first and we will talk you through it
Do this now
Safe Steps to Take Right Now
In order, and only if you can do each one safely:
- Stop the source if you can reach it safely — shut off the water at the fixture or the main shutoff valve.
- Stay out of standing water if any electrical outlets, panels, or appliances are near or submerged. Water and electricity are a deadly combination.
- If it is safe, shut off electricity to the affected area at the breaker.
- Move people, pets, documents, and valuables out of the affected area — do not step through standing water to do it.
- Do not use a household vacuum to remove water, and do not run the HVAC over wet areas — it can spread contamination.
- Call (888) 555-0188 now. A real Tidemark dispatcher answers, guides you through anything else, and has a certified crew on the way before you hang up.
Then we take over
What Happens After You Call.
Four steps. We handle every one of them.
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1
Call — 24/7 Live Answer
A real restoration tech picks up in seconds, calms the situation, and tells you the one thing to do right now (shut off the water, stay out of standing water) while a certified crew is dispatched before you hang up.
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2
Assess — Free Damage Assessment
The crew arrives fast, maps hidden moisture with meters and thermal imaging, and hands you a clear written scope at no cost and no obligation. You know exactly what you are facing before a dollar is spent.
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3
Extract & Dry — Commercial-Grade
Truck-mounted extraction, industrial air movers, and commercial dehumidifiers pull the water out completely and dry the structure to standard — not just the surface — to stop mold and rot before they start.
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4
Restore — Plus Insurance Documentation
We rebuild to pre-loss condition — drywall, flooring, paint, finish work — and bill your insurer directly with full carrier-standard documentation, so your home and your claim are both handled by one crew.
Insurance handled
We Handle the Insurance. You Handle Your Family.
The bill is the number-one reason people hesitate to call. Do not let it stop you.
Most active water-damage events — burst pipes, storm flooding, sudden leaks — are covered by homeowner's insurance. We work with all major insurers, document every inch of the damage to carrier standards, and bill your insurance company directly. In covered claims, you pay your deductible and nothing more. There is no large upfront payment to start. If an adjuster has a question about the scope, we speak to them directly so you do not have to translate restoration jargon at the worst possible time. Your job tonight is to keep your family safe and dry. Ours is everything else.
- We work directly with all major insurance carriers.
- No large upfront cost — we bill your insurer; you typically pay only your deductible on covered claims.
- We produce the photo, moisture, and scope documentation adjusters require — and talk to them for you.
Quick answers
Emergency Questions
It is the middle of the night. Will a real person actually answer, or does it go to voicemail?
A real restoration technician answers, live, 24 hours a day, 365 days a year — including 2am, weekends, and holidays. No recording, no hold queue, no message that gets checked in the morning. Water emergencies happen at the worst hours, so that is exactly when we are built to pick up. Call (888) 555-0188 now and someone will answer in seconds.
Will my insurance cover this? I am scared of a huge bill.
Most active water-damage events — burst or frozen pipes, sudden leaks, storm flooding, sewage backups — are covered by standard homeowner's insurance. We work with all major carriers, document the damage to their standards, and bill your insurance directly. On covered claims you typically pay only your deductible and nothing more. There is no large upfront cost to get us out there and stop the damage.
How much does the assessment cost, and am I committed to anything by calling?
The call is free and the on-site damage assessment is free, with zero obligation. We come out, find all the damage including the moisture hiding in your walls, and give you a clear written scope. If you decide not to move forward, you owe us nothing and you still walk away knowing the full extent of what you are dealing with. Nothing starts until you approve the plan.
How fast can you actually get here?
Crews are available right now, and our average on-site response is [X] minutes in [CITY] and surrounding areas. When you call, a crew is dispatched while you are still on the phone — you are not waiting for someone to call you back. The sooner we extract the water, the less damage soaks into your floors, walls, and framing, so calling immediately genuinely saves you money.
Lines open now · 24/7 · 365 days
One Call. A Real Person. A Crew on the Way.
The water is not waiting, and neither should you. Pick up the phone — a real Tidemark technician answers live, 24/7, tells you exactly what to do right now, and dispatches a certified crew before you hang up. The call is free. The assessment is free. We handle the damage and we handle your insurance. The only thing that costs you is the next hour you spend deciding.
Live answer 24/7 · Free assessment · We handle your insurance