Lines open now — a real person answers 24/7
Your Floor Is Underwater. We Are Already Moving.
Standing water destroys structure and breeds contamination by the hour. Call (888) 555-0188 right now — a live person answers, we dispatch a certified extraction crew in [X] minutes, and we handle your insurance claim from the first call to the final walk-through.
Floodwater saturates subfloor, framing, and drywall within hours. Mold colonizes in 24–48 hours. Every hour standing water sits, the restoration scope grows.
- 24/7Live answer
- [X] minAvg. response
- IICRCCertified crews
Insured | IICRC-Trained | Vetted Pros | [RATING] Stars ([REVIEW-COUNT] Reviews) | Works With All Major Insurers
- Live Answer 24/7 — Real Person, Never a Recording
- [X]-Minute Average On-Site Response
- Insured · IICRC-Trained · Vetted Pros
- [RATING] Stars / [REVIEW-COUNT] Verified Reviews
- Works With All Major Insurers — No Upfront Cost
- [YEARS] Years · Thousands of Homes Restored
We get it
You Are Standing In Water. That Feeling Is Real.
We know exactly where you are right now — and we know what to do.
The water came fast or it came slow, but now it is here and your home looks like somewhere else entirely. Your stomach dropped the moment you saw it. You are doing mental math you do not want to do — the floors, the walls, what is under the water, what your insurance actually covers, whether this is fixable at all. That math is real. So is the answer: water damage at this scale is recoverable, but the clock is running. Every hour of standing water drives moisture deeper into subfloor and framing. You do not need to figure this out alone at this hour. You need one call and a crew that shows up fast.
- Shut off electricity to any flooded area at the breaker before you step into standing water — even shallow water can carry current.
- Stay out of the water if you do not know its source. Storm water and sewer backup carry bacteria and pathogens. Treat it as contaminated until we assess.
- Call (888) 555-0188 now. A live Tidemark tech answers, asks the right questions, and gets a certified crew rolling to your address.
Right now
What To Do Right Now
Five steps to protect yourself and your home while we are on the way.
- Shut off electricity to every flooded room at your main breaker panel before entering standing water.
- Do not run your HVAC system — it can spread contaminated air and moisture to dry areas of the home.
- Stay out of the standing water if you do not know its source. Storm water and sewer backup are category 3 contaminated and carry serious health risk.
- Move valuables, documents, and electronics to a dry area above the flood level if you can do so safely without entering standing water.
- Call Tidemark at (888) 555-0188 — a live technician answers now, day or night, and a certified crew is already being dispatched to your address.
What we do
What Tidemark Does When We Arrive
Commercial extraction, structural drying, and a full insurance paper trail — handled by IICRC-certified technicians.
The moment you call, a live Tidemark technician takes your address and dispatches the closest certified crew. We do not route you to a call center or a third party. Our team arrives with commercial-grade truck-mount extractors, industrial air movers, dehumidifiers, and moisture meters. We assess water category and contamination level immediately — that determines what can be dried in place and what must be removed. Then we extract, dry, document, and restore. We stay on the job until your readings confirm pre-loss moisture levels, and we handle every touchpoint with your insurance adjuster so you are not managing two crises at once.
- Live 24/7 dispatch — certified crew en route in [X] minutes, free on-site assessment
- High-volume extraction of standing water followed by structural drying with commercial air movers and dehumidifiers
- Category and contamination assessment — contaminated water (gray/black category) handled with full PPE and safe disposal per IICRC S500 protocol
- Moisture mapping with calibrated meters across subfloor, walls, and framing — daily monitoring until dry standard is met
- Full photo documentation and insurance claim support from first call through final invoice
Insurance handled
We Handle the Insurance. You Handle Your Family.
The bill is the number-one reason people hesitate to call. Do not let it stop you.
Most active water-damage events — burst pipes, storm flooding, sudden leaks — are covered by homeowner's insurance. We work with all major insurers, document every inch of the damage to carrier standards, and bill your insurance company directly. In covered claims, you pay your deductible and nothing more. There is no large upfront payment to start. If an adjuster has a question about the scope, we speak to them directly so you do not have to translate restoration jargon at the worst possible time. Your job tonight is to keep your family safe and dry. Ours is everything else.
- We work directly with all major insurance carriers.
- No large upfront cost — we bill your insurer; you typically pay only your deductible on covered claims.
- We produce the photo, moisture, and scope documentation adjusters require — and talk to them for you.
Our process
Here Is Exactly What Happens When You Call.
Four steps. We handle every one of them — no surprises, no pressure.
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1
Call — 24/7 Live Answer
A real restoration tech picks up in seconds, calms the situation, and tells you the one thing to do right now (shut off the water, stay out of standing water) while a certified crew is dispatched before you hang up.
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2
Assess — Free Damage Assessment
The crew arrives fast, maps hidden moisture with meters and thermal imaging, and hands you a clear written scope at no cost and no obligation. You know exactly what you are facing before a dollar is spent.
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3
Extract & Dry — Commercial-Grade
Truck-mounted extraction, industrial air movers, and commercial dehumidifiers pull the water out completely and dry the structure to standard — not just the surface — to stop mold and rot before they start.
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4
Restore — Plus Insurance Documentation
We rebuild to pre-loss condition — drywall, flooring, paint, finish work — and bill your insurer directly with full carrier-standard documentation, so your home and your claim are both handled by one crew.
Risk reversal
Restored to Pre-Loss Condition — or We Come Back. The Call and Assessment Are Always Free.
Tidemark Restoration guarantees all work to pre-loss condition. If any part of our workmanship does not meet the agreed standard at your final walkthrough, we return and correct it at no additional charge — and we do not consider a job closed until you sign off. The on-site assessment is always free, with no obligation to proceed. You pay nothing out of pocket for the assessment, no matter what we find or what you decide. On covered insurance claims, we bill your carrier directly — you pay your deductible and nothing more. Calling Tidemark costs you nothing. The only real risk is waiting while the water keeps moving.
Homeowners we have helped
The Record Speaks Plainly.
Real homeowners on the worst night of their year — and the crew that showed up.
Pipe burst behind the washer at 2am and the laundry room was already an inch deep. I called expecting voicemail. A real person answered, told me to kill the water main, and stayed on the line until the truck pulled up — about 40 minutes later. They had it extracted and drying by sunrise and dealt with my insurance for me. I cannot say enough.
Storm flooded our finished basement and I was in tears. The Tidemark crew was calm, fast, and explained every single step. The free assessment showed water inside walls I never would have caught. They documented everything for the adjuster and I paid only my deductible. They turned the worst night into something manageable.
Sewage backup on a Sunday — the kind of mess you do not want to describe. They answered immediately, showed up in under an hour, and handled it professionally without making me feel ashamed of the situation. Restored the room better than it was before. These are the people you want when it goes wrong.
Sample reviews shown for layout. These will be replaced with verified customer reviews before launch.
Before you call
Questions About Flood Cleanup & Water Removal
Will a real person actually answer if I call at 2am?
Yes. A live Tidemark technician — not a voicemail, not an answering service — picks up every call 24 hours a day, 365 days a year. We dispatch the moment you give us your address.
Is flood damage covered by my homeowner's insurance?
Sudden and accidental water damage — a burst pipe, appliance failure, or storm-driven water intrusion — is typically covered under standard homeowner's policies. Rising surface water from flooding may require a separate flood policy. We work with all major carriers and help you navigate coverage from the first call. We document everything your adjuster needs.
What does the assessment cost?
The on-site assessment is free. We assess the damage, identify water category and contamination risk, map moisture levels, and give you a clear scope before any work begins. There is no charge and no obligation for the assessment itself.
How fast can you actually get here?
Our goal is a crew on-site within [X] minutes of your call in [CITY] and the surrounding area. Response time depends on your location and current call volume, but we dispatch immediately and keep you updated with an ETA.
Is floodwater dangerous? Can I just clean this up myself?
It depends on the water source. Clean supply-line water is lower risk. Storm runoff, overland flooding, and any water with a sewage or earthy odor is likely category 2 or 3 — contaminated with bacteria, pathogens, or chemicals. DIY extraction with a shop vac does not achieve the structural drying depth required to prevent mold. Without commercial-grade dehumidification and verified moisture readings, mold colonizes inside walls and subfloor within 24–48 hours. A certified Tidemark crew eliminates that risk and documents it for your insurance.
Lines open now · 24/7 · 365 days
One Call. A Real Person. A Crew on the Way.
The water is not waiting, and neither should you. Pick up the phone — a real Tidemark technician answers live, 24/7, tells you exactly what to do right now, and dispatches a certified crew before you hang up. The call is free. The assessment is free. We handle the damage and we handle your insurance. The only thing that costs you is the next hour you spend deciding.
Live answer 24/7 · Free assessment · We handle your insurance